Frequently Asked Questions
How does this work? What is the process?
CONSULTATION PHASE:
It all starts with a conversation. Please click
here to schedule. During our consult, known as a SpaceWalk, we will discuss:
Your trouble areas
Your specific needs
Your budget
Your expectations
We will share with you the various options of how we can help you accomplish your goals. With millions of items on the market today, we see our primary role is to be a client advocate, searching for the right fit for your family. Instead of just trying to sell you something, we consider organizing products and gadgets simply the tools to achieve organization. We will even try to use what you already have first, but, if necessary, we will work to find the perfect customized solution to get your space functional and efficient.
DESIGN PHASE:
If a product system is required, our designer, with over 15 years experience, will prepare a plan and estimate for your review. This is the time to consider all the options and make any necessary changes. The design phase usually takes about 2 weeks or more. Then, once a decision is made, we will receive a deposit and signed contract, products are ordered and production is scheduled.
PRODUCTION PHASE:
It's the moment you've been waiting for! The Space Cadets team will:
Arrive on time
Be respectful of your home, contents and time
Provide quality installation of quality products
Organize with great care and attention to detail
Leave the space better than we found it
Upon completion and your satisfaction, the balance is due. If it is an ongoing project with future production dates, the invoice will be due at the end of each work week.
While it can be a stressful time having work done in your home, we will work diligently to make this process as enjoyable, and painless, for you as possible. You might even find yourself having a great time doing it!
How much does this cost?
Well...it depends! Everyone's definition of "messy" or "cluttered" or "organized" is different, so without your specifics, we can't be specific. We know you want to know details, but it is so difficult to predict what YOUR project will entail, until we see the space.
What we can tell you is this:
You will receive an estimate before you commit and we can break it down into budget-friendly options.
Our philosophy is built on the concept that everyone should enjoy organization, regardless of their income, so we have built a business offering multiple price-point solutions. If there is a will (to get organized), there is a way!
We live in the real world too, so we get it. If you cannot afford our initial suggestions, we will work with you to find something that will work for you and your budget.
What products do you offer?
We understand every project is different - what someone needs, can afford and personal taste. So, we have assembled several options and methods with our product lines. We offer a built-in melamine line from Organizers Direct; a fully-adjustable system from Freedom Rail; a fixed ventilated wire line; and multiple gadgets ranging from pull-out drawers, tie racks and hooks and more. Please click here to see them in greater detail.
How do I prepare for my Production Day?
For installation jobs, Space Cadets will provide the materials and have the necessary tools to complete the project. We ask that you:
Be present to let in the Space Cadets installation team or leave a key in a predetermined place.
Prepare the space for installation by:
Removing the closet items and storing in an “out-of-the-way” place
Remove and store valuables or sensitive personal items in a secured location elsewhere
No firearms or explosives should be left in the contracted area
If painting is included in project, provide the paint or give the color of choice to client manager 48 hours in advance
For organizing jobs, Space Cadets will bring basic supplies to the project. All attempts will be made to use what you currently have and any other necessary product purchases will be discussed with you in advance. We will be respectful of your time and money and we ask that you:
Make the most of our time together by reducing interruptions and distractions
No phones, unless time-sensitive or emergency issues or during a break
No checking texts, email or work-related activities
No children or visitors
Eat prior to your session; have drink & snack on hand
Dress comfortably
Complete any homework assignments assigned to you
Understand any purging to be done will directly involve you and ALL decisions to toss or donate will be completely your decision
What payment methods do you take?
We accept Cash, Checks, Visa, Mastercard & American Express.
There will be a $40 fee applied for any check returned as unpaid.
What are your rescheduling or cancellation policies?
If you are contagiously ill or have a serious emergency, the rescheduling fee of $75 will be waived one time. Please notify us at the earliest opportunity to fill your time slot with another client. If a situation arises which prevents installation occurring, requiring another trip (ex: site not ready, working around other contractors), there will be a $75 rescheduling fee applied to the balance per trip. All delays related to site condition, other vendors or contractors, and clients or friends of client will be billed at $75 per hour, charged in 15 minute intervals.
For system installation, there is a non-refundable deposit of 50% of the total invoice received to begin the ordering and scheduling process. Cancellation of installation will result in a forfeiture of the deposit.
